FAQ, Hearty Journal
  • Help Center, Hearty Journal
  • Feature Tutorials
    • · Avatar
    • · Nickname
    • · Using Feature Fonts
    • · Customize My Journal
    • · Compose a Post
    • · New Title for Posts
    • · Assign a Post Date
    • · Pin a Diary Entry
    • · Upload Images
    • · Add YouTube Videos
    • · Choose a Sticker
    • · Highlight and Underline Texts
    • · Add a Hashtag
    • · Search for Posts
    • · Passcode Lock
    • · Music Box
    • · Period Tracker
    • · 1-on-1 Shared Posts
    • · Backup Your Data
  • Common Questions
    • · Why upgrade to VIP Premium?
    • · How to enhance account security?
    • · Do you offer social (third-party) login options?
    • · Can I use Hearty Journal without an account?
    • · Not receiving verification emails
    • · Unable to show weather info on posts
    • · Unable to add YouTube videos
    • · Unable to upload images
    • · Upgrade to VIP Premium
    • · View your plan and billing history
    • · Change Plan / Cancel VIP Premium
    • · Delete Account
  • System Requirements
  • Legal
    • Data Safety
    • Terms of Service, ToS
    • Privacy Policy
    • Service Level Agreement, SLA
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  1. Common Questions

· Unable to upload images

To add images for posts, you need to allow app to access files and camera on your device. Remember to tap [Allow] on the access request dialog when you try to add images.

To troubleshoot problems, check the permissions on the app setting section.

  • iOS: Settings → 溫度日記 Hearty Journal → Camera/Storage (Turn it on)

  • Android： Settings → Apps & Notifications → 溫度日記 Hearty Journal → App Permissions → Photos (Turn it on)

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Last updated 3 years ago

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