If you don’t want VIP Premium anymore, you can cancel any time and keep what you paid for. You’ll remain VIP Premium membership until your next payment is due.
To cancel a subscription, please contact us with your Hearty ID via Customer Support or Messenger. You'll receive a notification email after the cancellation request is complete.
For the prepaid account, there's no need to cancel it. You will be downgraded when your VIP Premium membership is expired.
※ 30-day satisfaction guarantee for new customers
1.With our 30-day money-back guarantee, you are eligible for a full refund if you cancel your plan during the first 30 days.
2.The guarantee is available to the first order for each new customer.
3.The guarantee period runs for 30 days from the date that you initially purchased.
4.The refund will go to the credit card you used to purchase the item. It generally takes within 2 weeks.
5.The guarantee does not apply to gift cards.