Hearty Journal SLA. During the Term of the agreement under which Hearty Creative Inc. (as applicable, the "Hearty") has agreed to provide the Hearty Journal Core Services to Paid Customer with active VIP Premium Membership (as applicable, the "Agreement"), the (i) Hearty Journal Core Services, including the primary website and apps will be operational and available to Customer at least 99% of the time in any calendar month. If Hearty does not meet the Hearty Journal SLA, and if Customer meets its obligations under this Hearty Journal SLA, Customer will be eligible to receive the Service Credits described below. This Hearty Journal SLA states Customer's sole and exclusive remedy for any failure by Hearty to meet the Hearty Journal SLA.